Frequently Asked Questions

Website Access

I've just signed up and can't access my site with my domain name.

In order to access your website using your domain name, you must update your name servers with your domain name registrar first. Our name servers and IP's were supplied to you upon signing up.

Please contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it if you need to be re-advised.

After updating your name servers with your registrar, it takes between 24-72 hours for the global DNS tables to reflect the change. You may then access with your domain name. If we register your domain name for you, we carry this out upon registration.

Until your domain name resolves, you can access your pages by typing in your address as follows:-
http://IP-address/~user_name/ (Replace user_name with your user name for your account.)

How do I access my control panel?

http://your_domain_name/cpanel

http://your_domain_name:2082

How do I type my URL, http://mydomain.com or http://www.mydomain.com?

You may use either method, both http:// and http://www will work equally as well.

 FTP and Front Page Support

How do I upload my pages to the server via ftp?

To upload your files via ftp, you will need some ftp software. There are several popular ftp clients available for download, you can download FileZilla - the free FTP solution here, http://filezilla-project.org/

You can also upload your pages from within your control panel. Access your control panel and select File Manager. Click on the Public_Html directory. Click Upload Files and select the files to upload from your PC. Click Upload and you are done.

How do I upload my pages using Microsoft FrontPage™?

To upload with Microsoft FrontPage™, you need to have requested or installed the frontpage extensions on your account.
You may install and uninstall the extensions within your control panel by clicking the FrontPage™ Icon. Please contact support if you have any questions regarding this.

To publish your site after your domain name has resolved to our server (24-72 hours), you may upload your site to your domain name ie. http:// your.domainname.com

I can't upload my files using FrontPage™ and some of my code is missing from the pages.

You receive the following error..."Server error: Cannot close file ".example.gif.tmp".
This is usually because you have exceeded your storage allowance for your account. Please note that the shopping cart and cgi-tools all take up space on the server if you use and install them. If you are not using your shopping cart, you can free up disk space by contacting support who will then reset your shopping cart for you. 

 Email Support

What is a 'catch all' pop email account?

The 'catch all' pop email address has the same name as the username of your hosting account. If you have not set up any e-mail accounts within your control panel, this will catch every e-mail sent to your domain ie. This e-mail address is being protected from spambots. You need JavaScript enabled to view it . This default 'catch all' email account will still work even when you create other accounts, which is especially useful if people incorrectly spell the first half of the e-mail address, as you will still get all of your e-mails. This is the one e-mail account that is set up with your e-mail software (ie. Outlook express etc) with the hosting account username only (all other accounts use This e-mail address is being protected from spambots. You need JavaScript enabled to view it as the username in their mail software.) This is also the only web mail account that you have "instant" access to within your control panel without having to login first.

How do I set up my pop email accounts with my email software?

With Outlook or Outlook express :

Email Address: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Incoming Mail Server Type: POP3
Incoming Mail Server: mail.YourDomainName.com
Outgoing Mail Server: smtp.yourisp.com (preferred) or mail.YourDomainName.com
Account Name: 'anyone' (for catch all address) This e-mail address is being protected from spambots. You need JavaScript enabled to view it for an address that you add.
Password: Your hosting account or added E-mail account's password

We do have outgoing SMTP servers, however, we recommend that you use your dial up or network access for the smtp function of your e-mail program. The reason is simple - our servers run faster with less email being sent through them, and since you have an ISP to connect to the internet, you get an email account from them. But, for many of you, you have AOL, or another large supplier. These have different rules. If you use AOL, you need to use mail.yourdomain.com in your e-mail program when it asks for your SMTP (outgoing) mail server, and you must check off "My server requires Authentication." If it asks for your outgoing mail server username and password, this is the username and password for your actual hosting account - not your email account. If you use MSN, and several others, they will not allow you to use anything but them in that line (this is a security measure to prevent SPAM.)

If you have MSN, or another that gives you an error of: "Relay Denied", You must use YOUR dialup SMTP information, where you are asked for your outgoing SMTP account. You should obtain this information from your dialup Internet Service Provider.

How many email accounts am I allowed?

The number of email accounts varies from plan to plan. Please refer to the plan you signed up for. 

How do I access Webmail?

http://your_domain_name/webmail

http://your_domain_name:2095

CGI Tools Support

Which directory do I place my cgi files in?

You should upload your .cgi files to your cgi-bin directory. * .cgi scripts will run anywhere within your public_html directory - .pl files MUST be placed within your cgi-bin in order for them to function correctly.

What is the method for uploading .cgi files?

You should upload your .cgi or .pl files with your ftp client in ASCII format. This is important as your files will not execute if you upload them in BINARY format. You should also set your permissions for each file as specified by the software vendor. Permissions are referred to as CHMOD ie (CHMOD 755) and can be set within the control panel or with your ftp client after you have uploaded your files to the server.

What are the common server paths that I require?

The common server paths that we are requested for :

Perl version 5.x: /usr/bin/perl
Absolute path for your files/scripts: /home/username/public_html/
Sendmail: /usr/sbin/sendmail
Date: /bin/date
Java: /usr/bin/java
Whois: /usr/bin/whois
Python: /usr/bin/python

Domain Faq Support

What is a Domain Name?

A Domain Name is the word-version of a lengthy set of numbers that makes up an Internet address (called an IP address).

That address and corresponding Domain Name locates a computer that is connected to the Internet and may host your Web site. Sometimes it is referred to as a Web address or a URL. An example would be http://www.DomainName.com

What is a TLD or gTLD?

There are two types of Top Level Domains. The most common type is Generic or gTLDs, such as .com, .net, .org. New gTLDs are such as .nom, .info and .biz. (We now register  .com / .net / .org / .biz / .info / .us / domains.) .TV upon application.

What's the maximum number of characters for a Domain Name?

The maximum number of characters that can be placed in the global database for a Domain Name is 67 including the extension. (.com etc)

What if the name I want is not available?

If the name you want is not available, you can try searching for a different name or a variation of the name you desire (sometimes a slightly different spelling or incorporating a hyphen will work). If it's extremely important to you to own a particular name, you can contact the owner of the Domain Name to try to negotiate purchasing it from them.

What information is required to register a Domain Name?

Registrations using our Order Form .
You must enter a mailing address, a telephone number, an e-mail address and your company or name's. We can administer your Domain unless you want to do this or have your web hosting or ISP to do it for you.

You must also provide DNS information about the servers that will point to your Domain Name, unless you host your site with us or just free park your domain on our servers.

Once I've registered my Domain Name, what do I do now?

Once your payment clears and the global database alerts us that your name has been accepted, you own your name and the database should reflect the information within 24-72 hours. You can now access your website via your domain name if you have a hosting provider.

What is the process for registering a Top Level Domain Name?

Basically, these are the steps:

1. Search the database to find out if the name is available.

2. Register online with our secure order form.

Enter your name servers into our comments field on our order form (If required).

3. Choose length of registration 1 - 10 years.

4. Submit our form and pay for Domain Name registration. Under the rules for TLD registration, payment must be made before the name is registered.

Can I register a Domain Name without having a Web site?

Yes. Domain Names can be registered and "parked" on our server until you are ready to launch your Website. You do not have to provide DNS, we can do that for you.

I want to register a Domain Name but I don't have the DNS information.

DNS information is not required, we can park your domain name on our name servers or you can provide your own if you are already hosted with someone else.

Can I "park" my name at CondorHosting.com?

Yes. Domain Names can be "parked" at CondorHosting.com at no additional cost for as long as you like. Once you've registered a Domain Name, it will automatically be parked on the default server until you've chosen a hosting service and launched your Web site.

How long does the registration process take?

From the time you settle on a Domain Name that is available, to the moment you become the owner is usually a matter of minutes, for online registration. Domain registrations with Hosting sign ups are usually completed within a few hours, with a guaranteed 24 Hour maximum.

We will register, account and other payment terms i.e. Cheque and wire transfer, upon clearance of funds into our account. Your domain will be set up immediately upon clearance of funds into our account.

Why do I need to register a Domain Name?

A Domain name is your internet identity, it is the only way of letting people find you and your business on the web. With careful choice of your Domain name, you will find it easy to promote your goods and services.

In our view, everyone should have their own Internet identity. It is our job to provide that service to you. Register your Domain name today, before it is taken.

What does CondorHosting.com do with my Name once it's registered?

If you don't use our Virtual hosting services, CondorHosting.com doesn't "do" anything with your Domain Name other than assist you in registering it in the global database and updating your information if you need to.

We simply offer you an easy, Web-based way to accomplish that. When you register the Domain Name, it is electronically added to the global database for as long as you keep the registration current.

Once my Domain Name is registered who owns it?

The "owner" is the legally binding holder of a Domain Name and in this case the person listed as the Registrant contact when the name was registered. The administrative contact is the person authorized to make changes to the information related to the Domain Name. The billing contact is responsible for billing issues and the Technical Contact is the one who is authorized to edit zone details etc. (Usually us or your web host)

How long is the registration period?

We currently register Domain Names for 1 - 10 years.

Are any fees incurred when changing contact or DNS information?

No. Once you've registered a Domain Name with us, you can make changes to the contact or DNS as often as necessary.

Can I transfer my Domain Name's to CondorHosting.com?

Yes. Contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it for .com / .net / .org / .biz / .us / and .info transfer requests.

How can I sell my Domain Name?

When you sell / transfer a Domain Name, the new owner will be required to pay for at least one year of registration at the time of the transfer. You just need to update the registrant details to be the new owners.  Please contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it to help you with the transfer.

Should I be concerned about trademarks when registering a Domain Name?

There is no easy or simple answer to this question, however, as a general rule: if you are registering a Domain Name that is the same as a registered trademark for the purposes of trying to mislead that trademark holder's customers or profit from their name, you may be heading for legal trouble.

There are numerous legal issues involved with trademark and copyright infringement and how it relates to the Web, so you need to be educated.

e.g.. If your business is called "Internet Building Merchant" you wouldn't want to try and register "IBM" as a name.

Does CondorHosting.com offer Web hosting?

Absolutely.

I still have questions, who can I contact?

To provide you with the quickest and most accurate answer, please e-mail us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it and a representative will get back to you as soon as possible.